Shipping & Returns

Welcome to the Avenue Viral Shipping & Returns Page! Below you’ll find all the details about our shipping processes and refund policy to ensure your shopping experience with us is smooth and worry-free.

Shipping Policy

Domestic Shipping

  • Purchases under $99: $4.95 Shipping & Handling
  • Purchases over $100: $9.95 Insured Shipping & Handling
  • Delivery time: Most domestic orders are delivered within 7–14 business days.

International Shipping

  • Insured Shipping: $9.95 flat rate
  • Delivery time: Orders typically arrive within 7–21 business days, depending on your location.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been shipped.

Note: Shipping times may vary due to factors beyond our control, including customs clearance, holidays, or natural delays.

Refund Policy

We are committed to ensuring customer satisfaction. While we do not accept returns, we offer refunds for:

  1. Damaged Products
  2. Dissatisfied Purchases

Refund Requests

  • Refund requests must be submitted within 10 business days of receiving the product.
  • To request a refund, email us at support@avenueviral.com with:
    • Your order number
    • A detailed explanation of the issue
    • Photos of the damaged or unsatisfactory product (if applicable)

Refund Approval

Once your request is reviewed and approved, your refund will be issued to your original payment method within 10 business days.

Please Note: It may take additional time for your bank or credit card provider to process and post the refund.

Frequently Asked Questions

1. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

2. What should I do if my order is late?
If your order hasn’t arrived within the estimated delivery time, please contact us at support@avenueviral.com. We’ll be happy to assist you!

3. Can I cancel my order?
Orders can only be canceled before they are shipped. Please contact us immediately if you need to cancel your order.

If you have any other questions about shipping or refunds, don’t hesitate to reach out to us at support@avenueviral.com. Thank you for shopping with Avenue Viral!